The 3 Steps of An Excellent Customer Experience

Photo Courtesy of iStock Photo Have you ever worked with or done business with someone who really, really frustrates you? If you answered yes, you’re like most. Now here’s a more important question. Do others see any of your employees as really, really frustrating to work with or do business with? In today’s world of […]

Cultivating a Hero Mindset

I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in higher education. Both of them were focused on “making their numbers” for the quarter which ended on Friday. Both said something similar about closing […]

Success Is Temporary

WWW 05.03.17 1 from Hugh Blane on Vimeo.

Goodbye 2016 Hello 2017

There are two types of responses to 2016 coming to a close and 2017 starting. The first is “Good Riddance! 2016 is over and I’m glad to be done with it.” The second is “Bring it on! 2017 holds tremendous promise and I can’t wait to get started.” However you view the closure of 2016 […]

Are You A Cost Center Or A Profit Center?

Are you seen as a cost center to be minimized or profit center to be maximized? That’s a pithy question, but it’s also a very powerful question. Cost centers are minimized because they don’t produce a lot of value. Profit centers get additional investments because leaders know that an extra $100,000 given to a particular […]

How To Create A Culture of Courageousness

This week I want to talk about the number one strategy for creating a courageous culture. I was leading the Mastering Your Mindset Intensive webinar today and one of the questions asked was: “how do you promote, coerce, or condition yourself to move outside of your comfort zone and do something that might be labelled […]

The Ideal Perspective To View Your Results

I want to talk to you about the optimal way to look at your results. We’ve been trained to look at our results as good or bad, right or wrong. This is a very binary approach that I don’t think is the right one. I believe it leads to judgement and harsh criticism, and most […]

Why Separation Is Preferable To Unification

This week I want to talk to you about why separation is preferable to unification. You may have noticed that separation has gotten a bad rap. There are several reasons for that. There is the bad rap that came from the separation of the races in the deep south, and there was the separation that […]

What You Really Believe and Why It Matters

I want to talk to you today about beliefs. I want to do so as a catalyst for you to clarify what you believe. Why? Because I believe if you get clear about what you believe, you can then focus on making it become more real. To that end I’m going to role model what […]

6 Steps to Getting Clear

Clarity is essential to improved performance. Leaders and teams must have clarity about the objectives to be achieved, the methods for achieving the objectives and whose responsible for driving progress toward the objectives. Without this level of clarity progress is stalled. This came to mind after several interesting conversations last week. One conversation involved being […]