The Worlds Simplest Formula For A Happy Customer and Employee

Do you know what the world’s simplest formula for a happy customer is?  It is surprisingly simple. Here it is: Do what you say you’re going to do. Doing so results in happy customers as well as happy employees.  When you articulate what you stand for as a business and or as a leader and […]

Does Your Project Matter?

Photo courtesy of iStock Photo Unfortunately, projects have earned a bad rap lately. Some projects are cumbersome and lumbering. They involve people who view the project as a time suck and in turn lack the creativity and enthusiasm for doing meaningful work. Or, projects can be a vehicle for doing meaningful, fun and transformational work. […]

The 3 Strategies For Delighting Your Customers

I attended a meeting this week at the Castle Hill Inn in Newport, Rhode Island. The Castle Hill Inn is a prestigious high end hotel my mentor, Alan Weiss, has raved about. When Alan raves about a product or service I look forward to experiencing it as he has superb taste. When I arrived the […]

Are You Working With Professionals or Amateurs

Video Notes This week I want to talk about professionals versus amateurs. Some people say it’s really expensive to hire a professional. I’ve actually heard that it’s expensive to work with me…I know that. I want to say to the people who say this, if you think it’s expensive working with a professional like me, […]

Hugh’s Words of Wisdom Wednesday

There are four primary barriers that inhibit you from doing your best work and need to be overcome. They are: 1. Inertia. Inertia is seductive. It’s easy to get lulled in to doing your work in ways you’ve always done it even if it doesn’t work anymore. There is a tendency to become enamored with […]

Hugh’s Words of Wisdom Wednesday

There are four primary barriers that inhibit you from doing your best work and need to be overcome. 1. Inertia. Inertia is seductive. It’s easy to get lulled in to doing your work in ways you’ve always done it even if it doesn’t work anymore. In far too many organizations leaders have become enamored with […]

Saying No When You Have a High Need to Say Yes

Video Notes: Last week I had a conversation with Cynthia Whitaker. Cindy is a Nurse Executive with Swedish Hospital, and we were discussing how nurses specifically, but other healing, helping and supportive professionals also, feel a high need to say yes to people when they need to say no. For many nurses, they believe that […]

Transformational Leadership Project

REGISTER HERE Video Notes: Ladies and gentlemen, over the last four to six weeks I’ve been asked six questions that I think are really telling. How can I recruit and retain the very best talent How do I increase my performance in down markets How can I execute more effectively on our strategic priorities How […]

The Five Reasons Why Purpose is Essential

Video Notes: I’m going to share with you the five reasons why purpose is absolutely essential in increasing organizational performance. There are five reasons why having a clear and compelling purpose are important. #1. Clear and compelling purposes infuse hope, optimism and enthusiasm into an organization. Without it, it is almost nearly impossible to cultivate […]

The quality of your questions determines the quality of your results

Video Notes: This week I’m going to talk to you about the quality of your questions. Here’s my bold premise for this week. If you increase the quality of the questions you ask yourself, either at home or at work, then your performance will go up appreciably. Let me give you an example of a […]