What do you want?

I mean what do you really want? At the end of 2018 do you want to be recognized as a leader who is respected and acknowledged for enabling employee and customer flourishing? Do you want to be the friend or family member that encourages others and helps bring out the very best in them? What […]

Your Ideal Day is Waiting

  Last week I hosted a breakfast in Philadelphia, PA for Chief Information Officers. The key point I presented was that a compelling leadership brand starts with a compelling purpose. Once you clarify your purpose, your brand follows also. Each CIO said afterward that having the time to pull away from the operational and think […]

What Is the One Thing You Need to Learn?

I’m conducting interviews for my second book and as part of the process, I’m speaking with successful executives and entrepreneurs. During one interview, I asked a question that made the conversation come alive in a way I never expected. The question I asked became not only beneficial for me, but was insightful and powerful for […]

Cultivating a Hero Mindset

I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in higher education. Both of them were focused on “making their numbers” for the quarter which ended on Friday. Both said something similar about closing […]

Your Email Is Killing Your Enthusiasm For Work

Four strategies for bringing your leadership back to life Imagine for a moment sharing an office with a two year old. Can you imagine spending eight hours with a stapler being banged on the desk, pens being thrown across the office and screams of delight and frustration? Would this interrupt you and kill your capacity […]

Three Must-Do Steps for Delivering Positive Feedback

I know you’re busy. You have a long list of important and strategic priorities continually calling you. And, most days, you feel overwhelmed and over-scheduled. One of your priorities is to deliver positive feedback. And with good intentions, you’ve likely said to an employee “great job on the Phoenix Project.” While the intention of your […]

Why Your Technology Upgrades Are Degrading Your Customer Experience

My mother-in-law’s bank had a planned website upgrade. The intent was to improve the customer experience, drive stronger customer loyalty and make an investment in growing bank deposits. After nine years of focusing on cost containment and risk reduction, the banking industry has recognized that upgrading technology is mission critical to engaging their customers and […]

Are Your Employees Running To Work or From Work?

What percentage of your employees are doing the minimum amount of work required to keep their jobs? Perhaps they are not underperforming to the point you want to “suggest they find other opportunities” nor can you put them on a performance improvement plan. But you know they are not giving nearly the effort they are […]

7 Principles of Transformational Leadership

This week we are launching my new book, The 7 Principles of Transformational Leadership: create a mindset of passion, innovation, and growth. I’m excited for two reasons. The first is that the people who have read the book so far have said that it is approachable, practical, and inspirational. For these compliments I am really honored. I’m also excited because this book was […]

Do You Have a Weak Link in Your Customer Experience?

I recently visited a new client in Riverside, California. I had never been to this part of the Inland Empire before, and was delighted to book The Mission Inn Hotel and Spa for my stay. It’s the largest Mission Revival Style building in the U.S. It’s a converted mission from the 1800’s and reminds you of […]