The 3 Steps of An Excellent Customer Experience

Photo Courtesy of iStock Photo Have you ever worked with or done business with someone who really, really frustrates you? If you answered yes, you’re like most. Now here’s a more important question. Do others see any of your employees as really, really frustrating to work with or do business with? In today’s world of […]

What Are You Selling?

What are you selling? There is a great quote from a Harley Davidson executive who talked about what Harley Davidson was selling. He said, “what we sell is the ability for a forty year old accountant to dress in black leather and ride through small towns and have people be afraid of him.” That’s a […]

Never Underestimate The Power of Asking A Question

picture provided by Shutterstock As the Mastering Your Mindset Intensive enters it’s penultimate week, I asked the participants an important question. When they entered the program 50% of participants said the performance improvement they expected from the program would be between 50% and 75%. The remaining 50% said their improvement would be between a 75% […]

When You’re Afraid…Start Paddling

On Wednesday of last week Alyson and I drove to Hood River, Oregon to pick up her new Stand Up Paddle Board. It was a whirl wind trip, but one that provided me with a potent reminder of the power of just starting. We went white water rafting on Thursday morning with a fabulous outfitter […]

The 3 Reasons Why Your Learning Initiatives Fail

I’ve seen first hand the successes and failures organizations experience when they try and learn new ways of doing things. All too often there are more failures than successes. Why? The number one reason is that in a world of do more, do it better, faster and cheaper, it is hard to push through from […]

The Three Lessons I Learned From Robert Cialdini

Last week I spent the day with renowned author Robert Cialdini. Bob wrote THE book book on Influence entitled, Influence: The Psychology of Persuasion. He’s sold over three million copies of Influence and was a perfect guest at a three day summit I attended called Thought Leadership. I learned three things from my time with […]

Cross Your Heart and Hope To Die

Leaders who are successful in converting human potential into accelerated results willingly and purposefully make nonnegotiable promises to customers, employees, bosses and vendors. They see promises as part and parcel of being accountable for the experiences key constituents. This is essential in building a flourishing business. Making a declaration as to what a leader can […]

Seven Steps To A Compelling Leadership Brand

One of the most beneficial activities I have my leadership coaching clients participate in is my Brand Audit. Specifically, they answer three leadership branding questions: 1. What is their default brand? 2. What is their desired brand? 3. What is their designed brand? My brand audit involves the following seven steps. Step 1. Define your […]

What are you tolerating that you shouldn’t be tolerating?

Video Notes: Good morning everyone, my name is Hugh Blane, this is the Monday Morning Minute, and this week I want to ask you, what are you tolerating? Ladies and gentlemen I get to walk into leader’s offices and ask them how things are going, and I hear a long list of laments, things that […]

Be Distinct or Be Extinct

Be Distinct or Be Extinct from Hugh Blane on Vimeo. Video Notes: This weeks question comes from Sean Ellis at the University of Georgia. Sean asks, “Hugh, how do you develop your personal brand in general? With management, customers, peers or customers?” Sean, that’s a really good question and I think the best way to […]