What do you want?

I mean what do you really want? At the end of 2018 do you want to be recognized as a leader who is respected and acknowledged for enabling employee and customer flourishing? Do you want to be the friend or family member that encourages others and helps bring out the very best in them? What […]

Three Critical Steps To Telling Your Leadership Story

The first time I learned about the power of a good story I was fourteen years old. My high school counselor, Billie James, wrote me a five-page letter entitled, Prizing Hugh. Billie told me a story about how she struggled in school the same way I was, how she overcame her struggles and how I […]

What Is the One Thing You Need to Learn?

I’m conducting interviews for my second book and as part of the process, I’m speaking with successful executives and entrepreneurs. During one interview, I asked a question that made the conversation come alive in a way I never expected. The question I asked became not only beneficial for me, but was insightful and powerful for […]

The 3 Steps of An Excellent Customer Experience

Photo Courtesy of iStock Photo Have you ever worked with or done business with someone who really, really frustrates you? If you answered yes, you’re like most. Now here’s a more important question. Do others see any of your employees as really, really frustrating to work with or do business with? In today’s world of […]

What Are You Selling?

What are you selling? There is a great quote from a Harley Davidson executive who talked about what Harley Davidson was selling. He said, “what we sell is the ability for a forty year old accountant to dress in black leather and ride through small towns and have people be afraid of him.” That’s a […]

Playing To Win Versus Playing Not To Lose

In Sunday’s football game between the Seattle Seahawks and the Los Angeles Rams there were seven turnovers, two by the Seahawks and five by the Rams. What is interesting to watch is how elite athletes respond to turnovers. Some players have moments of anger and throw their helmets, but more often than not they walk […]

Cultivating a Hero Mindset

I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in higher education. Both of them were focused on “making their numbers” for the quarter which ended on Friday. Both said something similar about closing […]

3 Steps to Increasing Employee Engagement

Hello Everyone, This is Hugh Blane here with the Monday Morning Mindset. I’m shooting this on the road, so please excuse the video quality. I’m talking with you from the road because there is something that is weighing on my mind, and what’s weighing on my mind is the incredibly low levels of employee engagement that we […]

A Personal Invitation From Hugh

Have you ever been frustrated by your effectiveness and progress, struggled to get out of your own way or found yourself beaten by people with less talent and skill? If you have, you’re not alone. In fact, I felt the same way for decades. It was so extreme, and my fear of not being good […]

Your Email Is Killing Your Enthusiasm For Work

Four strategies for bringing your leadership back to life Imagine for a moment sharing an office with a two year old. Can you imagine spending eight hours with a stapler being banged on the desk, pens being thrown across the office and screams of delight and frustration? Would this interrupt you and kill your capacity […]