What Is the One Thing You Need to Learn?

I’m conducting interviews for my second book and as part of the process, I’m speaking with successful executives and entrepreneurs. During one interview, I asked a question that made the conversation come alive in a way I never expected. The question I asked became not only beneficial for me, but was insightful and powerful for […]

The 3 Steps of An Excellent Customer Experience

Photo Courtesy of iStock Photo Have you ever worked with or done business with someone who really, really frustrates you? If you answered yes, you’re like most. Now here’s a more important question. Do others see any of your employees as really, really frustrating to work with or do business with? In today’s world of […]

What Are You Selling?

What are you selling? There is a great quote from a Harley Davidson executive who talked about what Harley Davidson was selling. He said, “what we sell is the ability for a forty year old accountant to dress in black leather and ride through small towns and have people be afraid of him.” That’s a […]

Cultivating a Hero Mindset

I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in higher education. Both of them were focused on “making their numbers” for the quarter which ended on Friday. Both said something similar about closing […]

3 Steps to Increasing Employee Engagement

Hello Everyone, This is Hugh Blane here with the Monday Morning Mindset. I’m shooting this on the road, so please excuse the video quality. I’m talking with you from the road because there is something that is weighing on my mind, and what’s weighing on my mind is the incredibly low levels of employee engagement that we […]

A Personal Invitation From Hugh

Have you ever been frustrated by your effectiveness and progress, struggled to get out of your own way or found yourself beaten by people with less talent and skill? If you have, you’re not alone. In fact, I felt the same way for decades. It was so extreme, and my fear of not being good […]

The 3 Most Important Customer Questions Are

  A client called last week and said “I was driving to a customer meeting and needed to exercise my brain… so I called Hugh Blane.” I liked how that rhymed but liked even more that in the hopes of being better prepared she called to gain a new perspective about her meeting and how […]

The Power of Purpose

Early in my career my purpose was rather shallow and self-centered. It was to become as secure as possible financially as soon as possible. That’s it. There was nothing embedded in my purpose about making a positive difference in the world. But that changed in 1998 when I lost a close family member who was […]

Are Your Employees Running To Work or From Work?

What percentage of your employees are doing the minimum amount of work required to keep their jobs? Perhaps they are not underperforming to the point you want to “suggest they find other opportunities” nor can you put them on a performance improvement plan. But you know they are not giving nearly the effort they are […]

Goodbye 2016 Hello 2017

There are two types of responses to 2016 coming to a close and 2017 starting. The first is “Good Riddance! 2016 is over and I’m glad to be done with it.” The second is “Bring it on! 2017 holds tremendous promise and I can’t wait to get started.” However you view the closure of 2016 […]