What Are You Selling?

What are you selling? There is a great quote from a Harley Davidson executive who talked about what Harley Davidson was selling. He said, “what we sell is the ability for a forty year old accountant to dress in black leather and ride through small towns and have people be afraid of him.” That’s a […]

Cultivating a Hero Mindset

I had two very interesting conversations last week. One conversation was with a sales professional in the software industry, and the other was with a finance professional working with recruiters in higher education. Both of them were focused on “making their numbers” for the quarter which ended on Friday. Both said something similar about closing […]

3 Steps to Increasing Employee Engagement

Hello Everyone, This is Hugh Blane here with the Monday Morning Mindset. I’m shooting this on the road, so please excuse the video quality. I’m talking with you from the road because there is something that is weighing on my mind, and what’s weighing on my mind is the incredibly low levels of employee engagement that we […]

A Personal Invitation From Hugh

Have you ever been frustrated by your effectiveness and progress, struggled to get out of your own way or found yourself beaten by people with less talent and skill? If you have, you’re not alone. In fact, I felt the same way for decades. It was so extreme, and my fear of not being good […]

The 3 Most Important Customer Questions Are

  A client called last week and said “I was driving to a customer meeting and needed to exercise my brain… so I called Hugh Blane.” I liked how that rhymed but liked even more that in the hopes of being better prepared she called to gain a new perspective about her meeting and how […]

Your Email Is Killing Your Enthusiasm For Work

Four strategies for bringing your leadership back to life Imagine for a moment sharing an office with a two year old. Can you imagine spending eight hours with a stapler being banged on the desk, pens being thrown across the office and screams of delight and frustration? Would this interrupt you and kill your capacity […]

Three Must-Do Steps for Delivering Positive Feedback

I know you’re busy. You have a long list of important and strategic priorities continually calling you. And, most days, you feel overwhelmed and over-scheduled. One of your priorities is to deliver positive feedback. And with good intentions, you’ve likely said to an employee “great job on the Phoenix Project.” While the intention of your […]

The Power of Purpose

Early in my career my purpose was rather shallow and self-centered. It was to become as secure as possible financially as soon as possible. That’s it. There was nothing embedded in my purpose about making a positive difference in the world. But that changed in 1998 when I lost a close family member who was […]

Why Your Technology Upgrades Are Degrading Your Customer Experience

My mother-in-law’s bank had a planned website upgrade. The intent was to improve the customer experience, drive stronger customer loyalty and make an investment in growing bank deposits. After nine years of focusing on cost containment and risk reduction, the banking industry has recognized that upgrading technology is mission critical to engaging their customers and […]

Are Your Employees Running To Work or From Work?

What percentage of your employees are doing the minimum amount of work required to keep their jobs? Perhaps they are not underperforming to the point you want to “suggest they find other opportunities” nor can you put them on a performance improvement plan. But you know they are not giving nearly the effort they are […]