Are you seen as a cost center to be minimized or profit center to be maximized? That’s a pithy question, but it’s also a very powerful question.
Cost centers are minimized because they don’t produce a lot of value. Profit centers get additional investments because leaders know that an extra $100,000 given to a particular department or person will be turned into $1,000,000.
Executives inside your organization are making financial decisions every day. Their question is similar to “Is this a valuable service or product that we should invest more money into? Or, is it not a value add and should we reduce our investment or spend it elsewhere?”
As an employee you want to be seen as a profit center. Not wholly in literal sense, but certainly in the sense that leaders see you as making a meaningful contribution to your customer. You want to be seen as a profit center so that if there are any additional resources to be given out, you would convert those resources into additional profit and performance for your organization.
How do you do that?
1. Cultivate a strategic business partner mindset. You’re not simply an employee. You now wear the moniker “Strategic Business Partner.”
2. Build your brand. Build your brand around being a strategic business partner. Think strategically about what’s in the best interest of the organization. Become known for fostering new and innovative ways of thinking.
3. Communicate passion for the customer experience. Talk about the customer experience relentlessly. Forget your methodology and become hyper-focused on what the customer is experiencing.
If you do those three things you will be seen as a profit center and your career will never be in jeopardy.