What you heard may not be what I said – the power of language to achieve or subvert organizational performance
Every day in our consulting practice we see firsthand the consequences of miscommunication and what we call fly-bys. A fly-by is when one person says one thing and the person listening interprets what you said differently. Having worked with companies of all levels of sophistication, we have found three things that are essential to avoiding miscommunication and sabotaged business results.
In the world of work, there are leaders who make a positive difference in the lives of their employees. In turn those employees want to make a positive difference in their customers’ lives. It’s the law of reciprocity at work. When one creates an environment where people come to work to do the best work possible and to make a difference psychologists describe the effect as a sense of efficacy.
Successful brand building is no longer just about the company’s brand. It’s about your personal brand and how you use your own distinction to deliver the brand promise of your organization. Developing your individual brand is an essential strategy in the new world of work.
Let’s face it…most people don’t like being wrong and will go to great lengths to prove their right – even in the face of overwhelming proof to the contrary. At Dominos Pizza, senior level executives were proven wrong about their consumers and are undertaking the reinvention of what has made them a lot of dough over the years. But what took so long?
If you had asked me, at age 46, if I wanted the next five years of my life to duplicate the last five, my answer would have been a resounding “NO!”
Most directors, if asked whether they can guarantee their members that the financial products and services provided to them are the very best possible, would respond in the affirmative. If you asked the same directors if they could guarantee that their search for a new CEO will produce the very best results possible, the response would be more tentative.