A Good Life With No Regrets

“I have lived a good life. I have no regrets.” These words were spoken by my sister’s father-in-law, Donald Murphie. Don, or Pop as we call him, was placed into hospice this week at 96 years of age. Alyson and I visited him recently while in the hospital and this weekend when we heard the […]

The Times They Are A-Changin’

In 1964, Bob Dylan recorded a song called “The Times They Are A-Changin’”. In the liner notes of the album, Bob Dylan said: “This was definitely a song with a purpose. I wanted to write a big song, with short concise verses that piled up on each other in a hypnotic way.” I’m taking a […]

What do you want?

I mean what do you really want? At the end of 2018 do you want to be recognized as a leader who is respected and acknowledged for enabling employee and customer flourishing? Do you want to be the friend or family member that encourages others and helps bring out the very best in them? What […]

Three Critical Steps To Telling Your Leadership Story

The first time I learned about the power of a good story I was fourteen years old. My high school counselor, Billie James, wrote me a five-page letter entitled, Prizing Hugh. Billie told me a story about how she struggled in school the same way I was, how she overcame her struggles and how I […]

Leaders as Bridge Builders

I was listening to NPR on Saturday and heard about a program for at-risk young men called BAM. BAM stands for Be A Man. The program works with young men who are at a high risk for violent crime and works to build the skills necessary to avoid being a victim or perpetrator of violent […]

Your Ideal Day is Waiting

  Last week I hosted a breakfast in Philadelphia, PA for Chief Information Officers. The key point I presented was that a compelling leadership brand starts with a compelling purpose. Once you clarify your purpose, your brand follows also. Each CIO said afterward that having the time to pull away from the operational and think […]

What Is the One Thing You Need to Learn?

I’m conducting interviews for my second book and as part of the process, I’m speaking with successful executives and entrepreneurs. During one interview, I asked a question that made the conversation come alive in a way I never expected. The question I asked became not only beneficial for me, but was insightful and powerful for […]

The 3 Steps of An Excellent Customer Experience

Photo Courtesy of iStock Photo Have you ever worked with or done business with someone who really, really frustrates you? If you answered yes, you’re like most. Now here’s a more important question. Do others see any of your employees as really, really frustrating to work with or do business with? In today’s world of […]

What Are You Selling?

What are you selling? There is a great quote from a Harley Davidson executive who talked about what Harley Davidson was selling. He said, “what we sell is the ability for a forty year old accountant to dress in black leather and ride through small towns and have people be afraid of him.” That’s a […]

Playing To Win Versus Playing Not To Lose

In Sunday’s football game between the Seattle Seahawks and the Los Angeles Rams there were seven turnovers, two by the Seahawks and five by the Rams. What is interesting to watch is how elite athletes respond to turnovers. Some players have moments of anger and throw their helmets, but more often than not they walk […]