7 Principles of Transformational Leadership

This week we are launching my new book, The 7 Principles of Transformational Leadership: create a mindset of passion, innovation, and growth. I’m excited for two reasons. The first is that the people who have read the book so far have said that it is approachable, practical, and inspirational. For these compliments I am really honored. I’m also excited because this book was […]

Do You Have a Weak Link in Your Customer Experience?

I recently visited a new client in Riverside, California. I had never been to this part of the Inland Empire before, and was delighted to book The Mission Inn Hotel and Spa for my stay. It’s the largest Mission Revival Style building in the U.S. It’s a converted mission from the 1800’s and reminds you of […]

A Leadership Lesson From A One Year Old

My sister-in-law is in town this week. She’s here with her husband and two children, Riley and Logan. As part of their time with us we planned a visit to an indoor skydiving facility called iFLY. My niece, Riley, is fearless. She jumped in with unbridled enthusiasm and had a smile on her face the […]

Why I’m Celebrating This 4th of July

In May of 1968 my family immigrated to the United States. Forty-nine years ago we left behind what was described by mother as the financial hardship, family dysfunction and religious persecution that made our lives not just difficult, but desperate. Immigration is one part leaving behind the old and another part welcoming the new. The […]

Five Reasons People Stop Learning and Don’t Change

  I spoke with a client last week that told me of a leader who lost her job because her employees had lost trust in her. They were demoralized because their customer satisfaction scores were the lowest in the organization. After multiple sessions of talking about strategies to reverse the situation, and the development of […]

10 Steps Toward Living A More Successful Life

In writing my book, 7 Principles of Transformational Leadership: Create a Mindset of Passion, Innovation and Growth, I learned that there are ten steps successful people take in order to be at the top of their game. Here’s what I learned: Successful people live their lives on purpose as opposed to accidentally. They believe an […]

Fifteen Causes of Underperformance

Every six to eight weeks mentors and mentees of The Rainer Club Mentor Program attend meetings so mentees can gain greater insight as to how they can benefit from participating in the program, and mentors can learn how to become more effective. It’s always an engaging and fun time and frankly, as the facilitator, I […]

3 Steps To Dramatically Increase Your Persuasion Equation

3 Steps To Dramatically Increase your Persuasion Equation Every day, leaders are in the position of having to present their ideas for moving their business forward. Some of the colleagues they need to persuade feel overworked and over-scheduled and in turn are resistant to ideas for doing things better, different or more effectively. They are […]

Outdated Perception #4. Speed Is Dangerous

This is one of the five outdated perceptions I discuss in my new book, 7 Principles of Transformational Leadership: Create A Mindset of Passion, Innovation and Growth. You can read more in The Perseverance Principle. Outdated perception #4: Speed is dangerous In the world of automobile racing speed is the name of the game. The […]

Why Uber is Inept, Indifferent and Infuriating Customers

In the last eight days I’ve had four trips cancelled with Uber even though my app told me a driver was on their way. This left me stranded and scrambling to get to my destination. I spoke with an Uber driver last week about my cancelled trips. She said when she first started driving for […]