Have you ever met, talked with or interacted with someone who really, really frustrated you? We all have. When you consider all of the factors that frustrate you about working with others you will undoubtedly find that it is their behavior and the corresponding way they make you feel that is the issue.
When someone’s behavior is different from yours; they like to do things quickly when you like to do things methodically, you don’t describe the other person as different you label them as difficult. And therein lies the problem for getting work done. The vast majority of performance barriers are more personality based than they are technically based.
If you want to be a valuable business partner to the people who matter most to you, you have to learn to focus on the impact your behavior has on people and not your intent with people. Impact is what determines the level of trust and respect in professional and personal relationships. While technology has advanced at an unprecedented rate, for leaders however the advances on the people side of work has faltered like an unreliable wireless network.
Hugh’s Three Impact Questions:
1. What is the impact I want to have with the people who matter most to me?
2. What is the impact I am having with the people who matter most to me?
3. Who is the best person to help me answer number two?
The best answer to number three is an outside advisor or coach. In the absence of this type of relationship you may have a colleague or coworker who has both direct experience of you working with customers and who has the courage to tell you the unvarnished truth.
If you have neither, feel free to ask me about my Leadership Brand Audit. I help leaders or teams see their Default Brand, their Desired Brand and their Designed Brand all within thirty days.