Archives for July 2017

Are Your Employees Running To Work or From Work?

What percentage of your employees are doing the minimum amount of work required to keep their jobs? Perhaps they are not underperforming to the point you want to “suggest they find other opportunities” nor can you put them on a performance improvement plan. But you know they are not giving nearly the effort they are […]

7 Principles of Transformational Leadership

This week we are launching my new book, The 7 Principles of Transformational Leadership: create a mindset of passion, innovation, and growth. I’m excited for two reasons. The first is that the people who have read the book so far have said that it is approachable, practical, and inspirational. For these compliments I am really honored. I’m also excited because this book was […]

Do You Have a Weak Link in Your Customer Experience?

I recently visited a new client in Riverside, California. I had never been to this part of the Inland Empire before, and was delighted to book The Mission Inn Hotel and Spa for my stay. It’s the largest Mission Revival Style building in the U.S. It’s a converted mission from the 1800’s and reminds you of […]

A Leadership Lesson From A One Year Old

My sister-in-law is in town this week. She’s here with her husband and two children, Riley and Logan. As part of their time with us we planned a visit to an indoor skydiving facility called iFLY. My niece, Riley, is fearless. She jumped in with unbridled enthusiasm and had a smile on her face the […]

Why I’m Celebrating This 4th of July

In May of 1968 my family immigrated to the United States. Forty-nine years ago we left behind what was described by mother as the financial hardship, family dysfunction and religious persecution that made our lives not just difficult, but desperate. Immigration is one part leaving behind the old and another part welcoming the new. The […]