Archives for June 2016

The Worlds Simplest Formula For A Happy Customer and Employee

Do you know what the world’s simplest formula for a happy customer is?  It is surprisingly simple. Here it is: Do what you say you’re going to do. Doing so results in happy customers as well as happy employees.  When you articulate what you stand for as a business and or as a leader and […]

The Freedom To Choose Is Yours

Fifty years ago today an extraordinary event happened in the United States that took another fifty years to replicate. On June 20th, 1966, by a vote of 307 to 0, the U.S. House of Representatives voted unanimously to approve the Freedom of Information Act. An unprecedented piece of legislation that Lyndon Baines Johnson did not […]

What do corporate fraud, prison breaks and leadership have in common?

What do corporate fraud, prison breaks and leadership have in common? They’re all an inside job. At Enron the corporate fraud there evaporated $78 billion worth of value. It would never have happened were it not for the CEO, Jeff Skilling’s inside knowledge. The Clinton Correctional Facility where two prisoners escaped would never have happened […]

When You’re Afraid…Start Paddling

On Wednesday of last week Alyson and I drove to Hood River, Oregon to pick up her new Stand Up Paddle Board. It was a whirl wind trip, but one that provided me with a potent reminder of the power of just starting. We went white water rafting on Thursday morning with a fabulous outfitter […]