Archives for April 2015

Hugh’s Words of Wisdom Wednesday

Listening versus Interpreting I met with a new coaching client this Monday and saw again the appreciation, relief and enthusiasm someone experiences when they are listened to in appreciative and nonjudgmental ways. I see this because what we think of as listening is not listening, but rather interpreting. When we listen to understand someone we […]

Why We Need Beauty In The World Of Work

Video Notes: This week I want to talk about beauty in the world of work. I want to talk about beauty because I don’t think there’s nearly enough beauty in the world of work. In Dostoyevsky’s novel, “The Idiot” there was a Prince Myskin, and he had this line that said, “beauty will save the […]

How Do You Help Someone Who Doesn’t Want Help?

Video Notes: How do you help someone that doesn’t want to be helped? That’s a question I was asked this week. Someone in all sincerity asked, “Hugh, how do you help someone that doesn’t want to be helped?” My answer will not address the alcoholic friend that needs an intervention. That’s not the type of […]

Hugh’s Words of Wisdom Wednesday

To increase an individuals and teams performance there must be a desire, dream, hope or aspiration that fuels behavior. There is always a motivation and a payoff for behaving in the ways we do. For Bernie Madoff it seems to have been greed, and for Pope Francis it seems to be the desire to share […]

Your Most Powerful Four Letter Word

Video Notes: I want to talk to you about THE most powerful four letter word you will ever use in your personal and professional life. Here’s what I mean. Upstairs is an eighty seven pound giant schnauzer that jumps with joy and does circles and barks up a storm when it’s time for his morning […]

Hugh’s Words of Wisdom Wednesday

Heightened Expectations Organizations are continually choosing between one of two paths regarding growth and financial wellbeing. They are either choosing to raise the bar and move beyond the safe, known and secure in order to achieve memorable experiences for their customers, or, they are choosing to maintaining the status quo and rely on what has […]

Make A Difference or Make An Exit

Video Notes: I have somewhat of a harsh message for a lot of leaders, but it’s a message a lot of employees want me to deliver. I’ll say this in the nicest way possible, but it is somewhat of a tough love message. Here’s the message: If you are not making a meaningful difference in […]

Hugh’s Words of Wisdom Wednesday

What would your customers say? When we purchased our new vehicle for Alyson recently, the salesman knew the dealership would send an electronic survey to gather customer satisfaction data. But what impressed me was the salesperson saying the following, “you will have a chance to give me, this dealership and Toyota a lot of valuable […]