Archives for January 2015

Are You Working With Professionals or Amateurs

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

Video Notes

This week I want to talk about professionals versus amateurs.

Some people say it’s really expensive to hire a professional. I’ve actually heard that it’s expensive to work with me…I know that. I want to say to the people who say this, if you think it’s expensive working with a professional like me, wait until you hire an amateur.

There are some things you want to “invest” in. Areas such as yourself, your team and your organizations professional development. You’ll do so because when you have flourishing employees you’ll have flourishing relationships with your customers. If you don’t have flourishing relationships with your customers, I’m going to venture the reason why is because you don’t have flourishing relationships with your employees. They don’t have a role model, they don’t have an avatar, they don’t have someone raising the flag and saying, “this is how we do things.”

If you want to have flourishing relationships with your employees and your customers, why would you ever entrust that to an amateur? Hire the best people you can find to help you flourish. If you do that, your employees will flourish. When your employees flourish, your customers will flourish. If your customers flourish in a relationship with you, your business will flourish. Don’t relegate that to amateurs. Hire the best professional you can find, and you will be amazed at the results you achieve.

That’s it ladies and gentlemen, I hope you have a fabulous week, I will see you here again next week. Take care.

Hugh’s Words of Wisdom Wednesday

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

There are four primary barriers that inhibit you from doing your best work and need to be overcome. They are:

1. Inertia. Inertia is seductive. It’s easy to get lulled in to doing your work in ways you’ve always done it even if it doesn’t work anymore. There is a tendency to become enamored with the simplicity of replicating the past and remaining content to do uninspired and pedestrian work. Work that is not creative, safe and predictable.

2. Ignorance. You can be smart and ignorant simultaneously. For example, a leader can be ignorant about an employees or customers hopes, dreams and aspirations. When leaders lack the knowledge of how to win the hearts and minds of those they work with, those leaders need new information and insight as to how to build personal engagement and commitment.

3. Incompetence. Incompetence in a leadership context is not having the talents and skills to do transformational work while also navigating adversity and change. People who are incompetent are fully capable of doing meaningful work, but need training and mentoring in how to to become an exemplary leader. Incompetence is not a pejorative word unless the fourth barriers also is an issue.

4. Indifference. Nine times out of ten indifference comes from not having a clear and compelling leadership and or organizational purpose. For some leaders achieving financial results is their purpose. This purpose however does little to win the hearts and minds of employees or customers. Yes, achieving financial results is essential to remain relevant. But financial metrics as a purpose counterintuitively ensures lower performance. What transformational leaders recognize is that making a meaningful difference in a persons life jettisons indifference and brings forth greater creativity, energy and a willingness to change and grow.

Hugh’s Words of Wisdom Challenge

1. Which of the four barriers inhibits you the most?

2. What is the personal and professional reward for eliminating or significantly reducing it?

3. What one thing can you do today to address your barrier?

Dispelling the Myth: The Time is Not Right

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

Video Notes

This week I want to dispel a myth. The myth is: the time is not right.

Ladies and gentlemen, that is absolutely a myth.

Now you have certainly heard this if you are in a sales position and a management or leadership position. If you’re in a leadership position you’ve had people come and say, “that is a wonderful idea, but the time is not right.” If you ever hear that, I want you to say these words to the people that say that: “My overwhelming experience is that those who say that ‘the time is not right’ never find the right time.” the people who are extraordinary in their organizations, the leaders who are extraordinary, the organizations that create overwhelming value for their customers, for their employees, start immediately. They start immediately and they are totally open to mid course corrections.”

Ladies and gentlemen, if you’ve ever heard, “the time is not right,” if you’ve ever uttered the words, “the time is not right,” stop it. Don’t accept it. My recommendation to you is: take immediate action. Do something to move towards that which you want to accomplish and be completely open to mid course corrections, but don’t wait. Eradicate, just annihilate this notion that ‘the time is not right.’ The time is always right. It just requires bold action.

That ladies and gentlemen is the Monday Morning Minute. I hope you have a fabulous week, and I’ll see you here again next week. Take care.

Hugh’s Words of Wisdom Wednesday

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

There are four primary barriers that inhibit you from doing your best work and need to be overcome.

1. Inertia. Inertia is seductive. It’s easy to get lulled in to doing your work in ways you’ve always done it even if it doesn’t work anymore. In far too many organizations leaders have become enamored with the simplicity of replicating the past and are content to do uninspired and pedestrian work. It takes conscious thought and effort to break free from inertia and to do work that is creative and valuable.

2. Ignorance. You can be smart and ignorant simultaneously. For example, a leader can be ignorant about an employees or customers hopes, dreams and aspirations. When leaders lack the knowledge of how to win the hearts and minds of those they work with, those leaders need new information and insight as to how to build personal engagement and commitment.

3. Incompetence. Incompetence in a leadership context is not having the talents and skills to do transformational work while also navigating adversity and change. People who are incompetent are fully capable of doing meaningful work, but need training and mentoring in how to to become an exemplary leader. Incompetence is not a pejorative word unless the fourth barrier is an issue also.

4. Indifference. Nine times out of ten indifference comes from not having a clear and compelling leadership and or organizational purpose. For some leaders achieving financial results is their purpose. This purpose however does little to win the hearts and minds of employees. Yes, achieving financial results is essential to remain healthy and relevant. But financial metrics as a purpose counterintuitively ensures lower performance. What transformational leaders recognize is that making a meaningful difference in a persons life jettisons indifference and brings forth greater creativity, energy and a willingness to change and grow.

Which of these four barriers gets in the way of you doing your best work?

Are You Sitting on the Pity Pot or the Gratitude Bandwagon?

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

Video Notes:

What advice would you give to a friend that just got laid off? If you call me and want advice this is the advice you get.

#1. Get on the pity-pot, and mourn the loss of your job…you may get angry, you may get upset, you may think that losing your job was unfair or unjust. But get on the pity-pot and feel badly for yourself; not forever, but get on there and get rid of it.

#2. Get on the gratitude bandwagon…immediately. Shift from the pity-pot to the gratitude bandwagon as quickly as you can.

Ladies and gentlemen, every day we can create a very extensive list of all the things we’re grateful for. I can come up with twenty five things already that I’m grateful for today. You can do the same thing. It may be a warm cup of coffee, it may be the new running shoes that don’t hurt you knees, it may be you have a loving partner or spouse you are grateful for. It may be that your job is going to move to another level. Whatever it may be, you can come up with a list of all the things you’re grateful for.

If you’re looking for a job, or you’re looking for the next sale, if you’re looking for the next opportunity whatever it may be, doing so with a state of gratitude as opposed to a state of being on the pity pot allows you to be so much more successful.

So my recommendation to my friend; get on the pity-pot, and then get on the gratitude bandwagon. My recommendation to you if you want to have a great week this week is to get on the gratitude bandwagon. Start every day with gratitude and your day will be appreciably better than it was the day before.

That is the Monday Morning Minute, I hope you have a fabulous week, and I will see you here again next week. Take care.

Hugh’s Words of Wisdom Wednesday

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

There are numerous reasons why leaders experience lower than ideal performance. When I pulled back the curtain with a CEO client as to why employees were underperforming in his organization I found the following ten reasons.

1. A market disruption that created significant pressure to retain market share but without a clear strategy for doing so.
2. Multiple changes in leadership due to transfers, retirement or termination.
3. Receiving a promotion after the leadership vacancies from #2 without the requisite skills to be successful.
4. Leaders saying one thing and doing another. (This is always a performance killer)
5. Continually changing performance expectations. (This one is the death knell for superior performance also)
6. Keeping up with the onslaught of email and meetings to address the market disruption.
7. A lack of clear priority setting along with unreasonably tight deadlines.
8. Family / financial concerns about job security.
9. Attending mandatory human resources classes that are generic and not germane to the market disruption.
10. Working with unrealistic / demanding customers and being held accountable for customer satisfaction.

Addressing this list successfully requires addressing both the technical and people aspects of underperformance. The technical aspects would be addressed in a logic and rational manner. The people aspects required senior leaders to communicate with employees in an emotional manner that spoke to the hearts, hopes and fears of each employee. How do leaders do that? By making promises to the organizations three most important constituents.

1. Promises to your employees: Remember, you’ll never have satisfied customers if you have dissatisfied employees. So, what are the non-negotiable promises you will make to your employees? These promises need to communicate how you will support and advocate for them in times of change and uncertainty. If your promises are not compelling you’ll create more uncertainly and anxiety as opposed to remove it.

2. Promises to customers: What is non-negotiable for you and your team with regards to the customer experience? What is the ideal experience you want customers to have and in what way will you make their lives better or easier? What promises will you make to them based on your company purpose and priorities? Specifically, what are the two or three promises you will make?

3. Promises to themselves: Adversity does not build character. It reveals it. What is non-negotiable for you as a leader during times of extreme disruption, change and adversity? Which of your values will be on display no matter how much the yogurt hits the fan? Based on the current situation what two or three promises will you make to yourself that will help you navigate the coming months?

Making promises is a two edged sword. Promises when made and kept are huge in building trust, respect and credibility. When they are made and broken trust, respect and credibility are eroded as is the ability to adapt, grow and innovate.

What promises are you making or do you need to make?

Why Being Bold and Provocative is Essential to Life Well Lived

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

Video Notes:

This post is a continuation from the Monday Morning Minute from January 5th. I said that once you decide what it is you want and you’ve written it down there is something that comes next.

What do I recommend next? I recommend you take bold immediate action towards what you wrote down. If it has been one week and you have not taken any action toward what you wrote down, ladies and gentlemen what you wrote down is not compelling for you. It doesn’t motivate you, it doesn’t inspire you, it doesn’t prompt you to take action. So, this week, if you’ve got something that you really want to accomplish, take bold and immediate action in order to accomplish it.

I want to know what you think is a bold and immediate action for you. Go to my blog and tell me, “Here’s the bold thing I’m doing this week Hugh, to get where I want to go!” Tell me one thing you think is bold.

Ladies and gentlemen, if you take bold immediate action and then do that again next week and do it the week after that and the week after that, you will make progress. If you’re not taking bold immediate action, you’ll not be successful and I don’t want that for you.

So this week, to be successful, identify one thing you’ll do in a bold and provocative way. Do something bold and you’ll have a fabulous week.

That is the Monday Morning Minute, I hope you have a fabulous week. I’ll see you here again next week. Take care.

If It’s Not Written Down You Will Not Accomplish It

Tweet about this on TwitterShare on FacebookGoogle+Share on LinkedInEmail to someone

Video Notes:

Welcome to 2015! It’s the first Monday Morning Minute of 2015.

This is a cool day. You know why it’s so cool? Because today is a new chapter for the Monday Morning Minute as well as for you and me.

Ladies and gentlemen, here’s my bold statement: if it’s not written down, you won’t accomplish it. What am I talking about? Ladies and gentlemen, what do you want to have happen in 2015 personally or professionally? Have you written it down? I know people that tell me they’ve got what they want to have happen in their heads, but I don’t believe them. That’s why I use Mole Skin. I love them because it’s a leather bound journal, and I love to use fine pens and nice leather. I write down insights, observations that relate to the type of life that I want to live.

Some of you may think I’m crazy, but do you know what? I am living an extraordinary life and it is because what I want I write it down. If it’s not written down you cannot make any plans for it.

My one suggestion for this Monday Morning Minute that will allow you to have the best 2015 possible…decide what you want, be bold, and write it down. If you do that you’re going to have a tremendous 2015. I’ll follow up with you next week as to what your next step is toward a tremendous 2015.

That’s it ladies and gentlemen. I hope you have a fabulous week, and I’ll see you here next week. Take care.