Archives for November 2014

Saying No When You Have a High Need to Say Yes

Video Notes: Last week I had a conversation with Cynthia Whitaker. Cindy is a Nurse Executive with Swedish Hospital, and we were discussing how nurses specifically, but other healing, helping and supportive professionals also, feel a high need to say yes to people when they need to say no. For many nurses, they believe that […]

Hugh’s Words of Wisdom Wednesday

I want to wish all of you a Happy Thanksgiving. Tomorrow specifically, but this this week in general, is a perfect time to appreciate all that is good in your life. Specifically, your families, your health and well-being, your ability to positively impact those around you, and the good fortune that the future holds. All […]

Transformational Leadership Project

REGISTER HERE Video Notes: Ladies and gentlemen, over the last four to six weeks I’ve been asked six questions that I think are really telling. How can I recruit and retain the very best talent How do I increase my performance in down markets How can I execute more effectively on our strategic priorities How […]

Hugh’s Words of Wisdom Wednesday

The belief that an open door policy is the best policy has expired. And just as with expiration dates on food and medications, the open door policy needs to be discarded before it does more harm than good. The upside to an open door policy is that by having an open door you communicate to […]

The Five Reasons Why Purpose is Essential

Video Notes: I’m going to share with you the five reasons why purpose is absolutely essential in increasing organizational performance. There are five reasons why having a clear and compelling purpose are important. #1. Clear and compelling purposes infuse hope, optimism and enthusiasm into an organization. Without it, it is almost nearly impossible to cultivate […]

High Performance Cultures: What every leader can learn from Ferrari, Bentley and Lamborghini

Photo courtesy of iStock Photo It was one of the most thrilling moments in my life. I was doing 187 miles per hour at the Porsche Driving School in what is best described as a rocket ship built on four wheels. The engine, only a few inches from my head, pounded in my chest as […]

Hugh’s Words of Wisdom Wednesday

If you are not making a meaningfully positive difference in the lives of your customers and employees you need to make an exit. It is a reality in the world of work that customers demand an increasingly higher-level of service, courtesy and engagement in order to be a repeat customer. When this is not present […]

The quality of your questions determines the quality of your results

Video Notes: This week I’m going to talk to you about the quality of your questions. Here’s my bold premise for this week. If you increase the quality of the questions you ask yourself, either at home or at work, then your performance will go up appreciably. Let me give you an example of a […]

Hugh’s Words of Wisdom Wednesday

For leaders, being aware of the impact their leadership has on others is essential. Why? It’s essential because leadership drives everything that happens inside an organization. Leadership drives the culture, it determines how people behave and it defines the performance achieved. When leaders are aware predominantly of meetings, to-do lists and email they lose sight […]

Courage Eats Technique For Lunch

Video Notes: This week I want to talk to you about the difference between courage and technique. There are some leaders that believe they can pick up a leadership book and find one thing they can do in order to become a more effective leader. I am not going to disparage finding techniques or tools, […]