Archives for August 2010

Arrogance: I can’t believe the message if I don’t believe the messenger

Change is too often seen by employees as something happening to them rather than through them, and in turn, leaders experience compliance rather than commitment? Compliance is good in some areas of our lives; taking prescription medication, adhering to the speed limit (give or take 5–7 miles per hour), and not shouting fire in a […]

Technocentrism: Organizations don’t change – people do

The third of the Seven Deadly Sins of Change is Technocentrism. Simply stated, Technocentrism is focusing on the technical side of change management at the expense of the human side. In Michael Hammer’s book, Reengineering the Corporation, he found that sixty to seventy-five percent of all change efforts fail not because of inadequate strategy, but […]

Reactivity: Having more time is not the answer

The second of the Seven Deadly Sins of Change management is Reactivity. In my video blog with Dr. Vergil Metts, we discussed Reactivity and shared a common realization. Within the executive suite, we hear one lament more often than any other when it comes to managing the change process: “I just don’t have the time”. […]

Complacency: The biggest barrier to future greatness is our current success

There are a lot of approaches and models to getting meaningful change accomplished in the workplace. There are equally as many reasons why people get off track and why change initiatives fail. To be successful in creating positive and constructive change you need to avoid the Seven Deadly Sins of Change. The first Deadly Sin […]

Conversation As A Catalyst For Customer Engagement

I’m in St. Louis speaking at the African American Credit Union Coalition’s annual convention. One of the breakout speakers spoke about “Managing the Media”, and proposed that the best way to approach working with the media is to see the process as not “talking to them”, but rather “talking through them to your target audience”. […]